1. Business markets
a. greater competition among companies
b. increase in power of global companies
c. rising demand in certain countries,like china,india and russia
2. External influence on businesses
a. more discussion with customers before making business decisions
b. businesses may need to offer hours that are flexible,or the chance to work remotely
3. Management styles
a. increasing need for managers to provide good leadship
b. changes influenced by women taking senior roles
4. Changes in the economy
a. service sector continues to be important
b. increasing value of intellectual property
c. more and more self-employed workers
